Aira answers, checks guests in, speaks any language, works from your PMS and channels, escalates to your team, and sells, 24/7. You decide what she may do. Here is how each part works.
Guests reach Aira however they already message. WhatsApp, an in-room or lobby QR code, your website widget, or voice. Every conversation lands in one brain with full context, so a guest never repeats themselves and your team sees one thread, not five.
Aira walks each guest through arrival, confirms the booking, collects a photo ID where required, and delivers the door code at the right time. No one waiting at a dark front desk, no codes emailed by hand.
Aira detects the language a guest writes or speaks in and replies natively, 50+ languages, instantly, with no extra night staff and no translation delay. Your Greek receptionist no longer needs to handle a 3am message in Portuguese.
Aira connects to your PMS and your booking channels, so it works from live data: real reservations, real availability, the door code stored on the booking. If you use something niche, we build the connector.
Aira resolves the routine, directions, amenities, late checkout, requests, on its own. When something needs a human (a complaint, an emergency, an off-policy ask), it hands off cleanly to your team with the full conversation, and a staff member can jump in live.
While answering guests, Aira offers the things they'd have said yes to anyway, late checkout, a room upgrade, an early check-in, a local tour, at the right moment, in their language. Every accepted offer is money you weren't capturing at 2am.
Every action Aira can take for a guest has a switch: on, ask (a person confirms first), or off. Answering questions, verifying a guest and reaching your staff are always on: a guest must always be able to reach a person.
Aira keeps revenue and P&L for every stay, even after the PMS purges departed guests, and suggests nightly rates from your real demand. It never prices a hotel it cannot see, and cancelled bookings never count as demand.
Two quick taps, then pick a time. No prep, no pressure.
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