Aira answers, checks guests in, speaks any language, connects to your systems, escalates to your team, and upsells — 24/7. Here's how each part works.
Guests reach Aira however they already message — WhatsApp, an in-room or lobby QR code, your website widget, or voice. Every conversation lands in one brain with full context, so a guest never repeats themselves and your team sees one thread, not five.
Aira walks each guest through arrival — confirms the booking, collects ID where required, and delivers the door or smart-lock code at the right time. No one waiting at a dark front desk, no codes emailed by hand.
Aira detects the language a guest writes or speaks in and replies natively — 50+ languages, instantly, with no extra night staff and no translation delay. Your Greek receptionist no longer needs to handle a 3am message in Portuguese.
Aira connects to your PMS/booking engine and your smart locks, so it works from live data — real reservations, real room codes, real availability. If you use something niche, we build the connector.
Aira resolves the routine — directions, amenities, late checkout, requests — on its own. When something needs a human (a complaint, an emergency, an off-policy ask), it hands off cleanly to your team with the full conversation, and a staff member can jump in live.
While answering guests, Aira offers the things they'd have said yes to anyway — late checkout, a room upgrade, an early check-in, a local tour — at the right moment, in their language. Every accepted offer is money you weren't capturing at 2am.
Two quick taps, then pick a time. No prep, no pressure.
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